If a landlord fails to repair serious problems such as damp, mould, leaks or heating failures, tenants may be able to pursue a housing disrepair claim.
Tenants should normally notify the landlord of the problem. This can be through email, a repair request system, or written communication.
Landlords should respond within a reasonable time depending on the seriousness of the issue. Emergency issues such as no heating or major leaks should be addressed quickly.
Evidence helps demonstrate the extent of the disrepair and how long it lasted.
You can view a full evidence checklist here: Housing Disrepair Evidence Checklist
If the issue was not resolved within a reasonable period, the case may be reviewed by a legal team to determine whether a housing disrepair claim is possible.
If you have experienced unresolved housing disrepair, you can start by completing a quick assessment.