You can submit a confidential housing disrepair enquiry for initial review where a landlord has failed to carry out repairs within a reasonable time. Issues may include damp, mould, leaks, no heating, hot water loss or other serious property conditions.
Confidential enquiry • No obligation • Reviewed against clear criteria • Takes around 1–2 minutes
Housing disrepair can include damp and mould, persistent leaks, no heating or hot water, unsafe electrics, structural defects and other problems that affect your health, safety or ability to live in the property properly. Where a landlord has been told about the issue and repairs are not carried out within a reasonable time, the matter may be suitable for review.
This page provides general information only. It does not constitute legal advice. You may submit a confidential enquiry below to see whether your situation may be suitable for initial review.
We’ll start with a few simple questions about your situation.
This can include damp, mould, leaks, heating failures, unsafe electrics or structural issues.
We ask whether the problem has been reported and how long it has been going on.
This could include email, text message, a repair portal, letter or another record of reporting the issue.
If your enquiry appears suitable for review, we may contact you about next steps.
Your information will be handled confidentially and reviewed using Oakens Associates’ assessment criteria.
You do not need to provide documents at this stage.
This platform provides a structured assessment process only. It does not provide legal advice.
Housing disrepair can include damp and mould, persistent leaks, no heating or hot water, unsafe electrics, structural defects, infestations and other conditions that affect your health, safety or use of the property. Each enquiry is assessed on the facts and supporting information.
In many cases, it is relevant whether the landlord or agent has been told about the problem and given a reasonable opportunity to carry out repairs. If you have not yet reported the issue, you may still submit an assessment.
Useful information may include photographs or videos, dated communication with the landlord or agent, repair logs, medical evidence where relevant, and inspection or environmental health correspondence.
The assessment is designed to collect key information for initial review and usually takes only a few minutes to complete.
No. This platform provides a structured assessment process only. It does not provide legal advice and submitting an enquiry does not create a solicitor-client relationship.
In some circumstances, compensation may be considered where serious disrepair has affected a property and the landlord has failed to act within a reasonable time after being told about the issue.
Relevant factors may include:
You can use our calculator to view an estimated range based on the information entered. Any figure shown is indicative only and does not represent a guarantee of outcome.