Who Is Responsible For Housing Repairs?

Landlord responsibilities

Landlords are commonly responsible for maintaining key parts of the property and responding to repair issues that affect safety, habitability and the structure of the home.

• Roof repairs.
• External walls.
• Windows and doors.
• Plumbing systems.
• Heating systems.
• Hot water systems.
• Electrical installations.

Housing associations and councils

Where properties are owned or managed by housing associations or local authorities, repair reporting procedures may differ but repair responsibilities are often similar.

Tenants should retain complaint references, repair numbers and correspondence.

Tenant responsibilities

• Reporting repair issues promptly.
• Providing access for inspections.
• Taking reasonable care of the property.
• Keeping records of reported problems.
• Reporting worsening conditions.

Common repair issues

• Damp and mould.
• Leaks and water ingress.
• No heating or hot water.
• Unsafe electrics.
• Pest infestations.
• Structural damage.

Frequently Asked Questions

Should repairs always be reported?

Yes. Early reporting creates a record and gives the landlord an opportunity to investigate and respond.

Should I keep copies of complaints?

Yes. Complaint records, emails and repair references can be very useful.

What if repairs remain unresolved?

Maintaining a clear timeline and supporting evidence may assist with later assessment and review.