Tenant Rights For Housing Repairs

Common repair issues reported by tenants

• Damp and mould.
• Leaks and water ingress.
• Broken heating systems.
• No hot water.
• Unsafe electrics.
• Pest infestations.
• Structural damage.

Why reporting matters

Repair issues should normally be reported as soon as possible. Keeping a record of when problems were reported can help create a clear timeline.

• Repair requests.
• Complaint references.
• Email correspondence.
• Inspection appointments.
• Contractor visits.

Evidence tenants should keep

• Photographs and videos.
• Repair reference numbers.
• Complaint records.
• Inspection reports.
• Medical evidence where relevant.
• Evidence of damaged belongings.

Building a repair history

A clear history of reports, inspections, repair attempts and ongoing issues can help demonstrate how the situation developed over time.

Where repairs remain unresolved, maintaining detailed records may be particularly useful.

Frequently Asked Questions

Should I report every repair issue?

Keeping records of all reported issues can help establish a clear timeline.

Do photographs help?

Photographs taken over time can show deterioration and ongoing disrepair.

Should I keep complaint references?

Yes. Reference numbers and correspondence often provide valuable evidence.