How To Start A Housing Disrepair Claim

Step 1: Identify the repair issue

• Damp and mould.
• Leaks and water ingress.
• No heating or hot water.
• Unsafe electrics.
• Pest infestations.
• Damaged walls, ceilings or flooring.

Step 2: Report the problem

Repair problems should usually be reported to the landlord, council or housing association as clearly as possible.

• Use email, tenant portal or written complaint if possible.
• Keep repair reference numbers.
• Record the date the problem was reported.
• Keep copies of all responses.

Step 3: Gather evidence

• Photographs and videos.
• Repair requests.
• Complaint records.
• Inspection reports.
• Medical evidence where relevant.
• Evidence of damaged belongings.

Step 4: Build a timeline

A timeline should show when the problem started, when it was reported, how the landlord responded and whether repairs were completed.

Missed appointments, temporary fixes and repeated failures should also be recorded.

Step 5: Request assessment

Once the repair history and evidence are established, Oakens can identify the relevant legal issues and help progress the housing disrepair claim.

Frequently Asked Questions

Can I start if repairs are still ongoing?

Yes. Ongoing repair issues can still be documented and assessed.

Do I need photographs?

Photographs are often very helpful, especially where they show the condition over time.

What if I only reported the issue by phone?

Write down dates, times, names and any reference numbers, and consider following up in writing.