How To Report Housing Disrepair

Report the issue clearly

Housing disrepair should usually be reported to the landlord, council or housing association as soon as possible.

• Describe the repair problem.
• Give the affected rooms or areas.
• Explain when the issue started.
• Mention any health, safety or damage concerns.
• Ask for inspection or repair action.

Use written records where possible

• Email.
• Tenant portal messages.
• Online repair forms.
• Letters.
• Complaint forms.
• Text messages where appropriate.

Written records can help show when the landlord was notified.

Keep repair references

• Repair reference numbers.
• Complaint numbers.
• Inspection dates.
• Contractor appointment records.
• Missed appointment details.
• Follow-up messages.

Take photographs

Photographs can help show the condition of the property at different points in time.

• Damp and mould.
• Leaks and staining.
• Broken heating systems.
• Unsafe electrics.
• Pest problems.
• Damaged belongings.

Frequently Asked Questions

Is a phone call enough?

A phone call may help report the issue, but written confirmation is usually better for keeping a clear record.

Should I report the issue more than once?

If repairs are delayed or the problem gets worse, follow-up records may be useful.

What if the landlord ignores the report?

Keep copies of the original report, follow-up complaints and any evidence showing the issue remains unresolved.