Landlord Not Fixing Heating

Common heating and hot water problems

• No heating during cold weather.
• No hot water.
• Broken boiler.
• Radiators not working.
• Heating system leaks.
• Boiler repeatedly breaking down.
• Delayed boiler replacement.

Heating failures can significantly affect living conditions, especially during winter or where children, elderly residents or vulnerable occupants are involved.

Evidence that may help

• Photos or videos of boiler faults, leaks or error codes.
• Repair requests and complaint records.
• Emails, letters or tenant portal messages.
• Appointment records and missed contractor visits.
• Temperature records where relevant.
• Medical evidence if health has been affected.
• Evidence of additional costs, such as electric heaters.

Why reporting history matters

A clear record of when the heating issue was first reported, how the landlord responded and whether repairs were completed can help with early assessment.

Repeated temporary fixes, missed appointments or long delays may be important when reviewing the matter.

Common tenant concerns

• Heating fails repeatedly after repairs.
• The boiler turns off randomly.
• Radiators stay cold.
• Hot water pressure is poor.
• Temporary heaters are provided but the main issue remains unresolved.
• The landlord delays replacement of an old or faulty boiler.

Frequently Asked Questions

What if the boiler keeps breaking?

Repeated breakdowns may show that the underlying problem has not been properly resolved.

Can additional heating costs be relevant?

Evidence of extra costs, such as electric heaters or increased bills, may be useful.

Should I keep repair records?

Yes. Repair logs, reference numbers and correspondence can help show the history of the problem.