Landlord Ignoring Repairs

Common situations

Many tenants report issues multiple times only to experience long delays, missed appointments or repairs that fail to resolve the underlying problem.

Where repair issues continue for extended periods, maintaining good records can be extremely important.

Repairs commonly involved

• Damp and mould.
• Leaks and water ingress.
• Broken heating systems.
• No hot water.
• Unsafe electrics.
• Pest infestations.
• Structural defects.
• Damaged windows and doors.

Evidence that may help

• Copies of complaints.
• Email correspondence.
• Repair reference numbers.
• Photographs of the defects.
• Appointment records.
• Inspection reports.
• Records of missed visits.
• A timeline of events.

Why a timeline matters

A clear timeline showing when issues were first reported, how many follow-ups were made and what response was received can help demonstrate the history of the matter.

This can be particularly useful where repairs have been repeatedly delayed.

Frequently Asked Questions

What if the landlord never responds?

Keeping copies of all reports and communications can help demonstrate attempts to notify the landlord.

What if contractors attend but do not fix the issue?

Records of unsuccessful repairs may still be highly relevant.

Should I keep photographs?

Yes. Photographs can help show the condition of the property and whether problems are worsening.